FAQ
About the Service
After you enter the individual admission entrance on the 1st floor of Padios, the Information Counter will be immediately on your right side.
Ask a nearby TOEI Kyoto Studio Park staff for help, or please go to Information on the 1st floor of Padios.
If you are in the Studio Park, please go to Information on the 1st floor of Padios.
In case of inquiries from outside the Studio Park, please contact 075-864-7716 (Sales Department).
Ask a nearby TOEI Kyoto Studio Park staff for help or please go to Information on the 1st floor of Padios.
It is located near the Information counter on the 1st floor of Padios.
An AED is available at Information on the 1st floor of Padios.
It is free for children between 2 months and 3 years of age.
There are 12 strollers, but we lend them on a first-come, first-served basis.
We apologise if there are none available at the time of your request.
There is a nursing room with warm water available for baby formula near the Information counter.
Baby diapers are available at Information, but there is a charge.
There are restrooms for wheelchair users, universal rooms, etc., in almost all areas in the Studio Park.
However, there are some facilities that cannot be used by those with physical disabilities. Thank you for your understanding.
There are 7 wheelchairs available free of charge, but we lend them on a first-come, first-served basis. Please understand that all wheelchairs may be rented out to other customers at the time of your request.
Pets are not allowed to enter the Studio Park, except assistance dogs, such as guide dogs, service dogs, hearing dogs, etc.
Roller shoes are not permitted inside the facilities for safety reasons. If you wish to enter the Studio Park wearing roller shoes, please cooperate by removing the roller part (store away). In addition, please note in advance that TOEI Kyoto Studio Park does not take any responsibility for accidents that occur from the use of roller shoes.
Visa, Mastercard, JCB, Amex, Diners, UnionPay, DISCOVER are accepted as a method of payment at the Studio Park. Some credit cards may not be accepted in some shops, so please make sure to check in advance.
PITAPA and iD WAON are accepted at the Studio Park.
Electronic money may not be accepted in some shops, so please make sure to check in advance.
Coin lockers are available for free by the entrance located on the 1st floor of Padios.
In addition, large luggage items that cannot be stored inside the lockers can be kept at Information for a fee.
No. We do not offer charging places.
You can wear your own cosplay costume only at a cosplay event that is hosted by a group.
There are several smoking areas with ashtrays in the Studio Park. There is a no-smoking policy within the rest of Studio Park.
Please feel free to ask the Studio Park dressed-up guides.
Please feel free let us know if you would like us to take a group picture for you.
However, there are visitors in the Studio Park, who are dressed in historical costumes and are not the dressed-up guides, so please be careful when asking.
Both cosplayers and dressed-up people are general customers. In the same manner as you would usually, when taking a picture of other people, please ask for their permission first.
Can I link the website of TOEI Kyoto Studio Park?
- The link to this site is not for commercial use, and it is free in principle if you can obey the following precautions.
- The use of the link is free in principle, regardless of the company, group or individual, but limited to pages on the Internet.
- We do not accept any form of link that displays pages in this site in combination with other content, or any form of link that is displayed as part of the link's home page.
- Use of the link which involves changing the design of all or a part of the site is not accepted.
- If you set a link below the top page in this site, please note that we may change the URL without notice.
- If the link causes a misunderstanding with our business, or damages our social credibility or causes us financial loss, we will refuse the link.
- We do not accept links from sites that defame or disadvantage others, or sites that are offensive to public order and morals.
- If we demand you to stop the link regardless of the reason, we will stop the link.
- Please use the following if you need a banner of "TOEI Kyoto Studio Park".
About the Admission Ticket / Traffic / Parking Lot
About Shows & Attractions
- At TOEI Kyoto Studio Park, in order to distinguish between the different parts of our program, anything performed by our actors and enjoyed by our customers is called a "show", and those which customers enjoy individually are called an "attraction". As for the "shooting" of movies and TV series, it is classified as "shooting" because it is operated by a separate company. Please note the following 3 points in advance regarding the shows.
- The content, time, place, cast, etc. may change depending on circumstances, or the show itself may be canceled.
- We may have to restrict admission for shows that are expected to be crowded.
- You are free to take pictures or videos during most shows, but we may not allow it depending on the content. Please follow the notice of the venue and the guidance of the staff.
However, there may be changes or cancellations due to shooting or weather conditions.
However, there are some cases in which actors’ talk shows, etc. will require an additional fee.
Please check the Attractions page for details.
Please check the Attractions page for details.
Please check the Animation / Special Effects page for character events.
(2) However, you cannot receive anything from or pass anything to famous stars and performers who are visiting the Park to shoot dramas and so on. The same applies to mail and other items. The filming staff and actors are managed by the production company, therefore they are separate from the performers of the shows/events.
TOEI Kyoto Studio Park is both a theme park and an actual shooting studio. Thank you for your understanding.
Please check the Transformation Experience page for details.
In addition, there are no wigs or costumes for children under 110 cm, so unfortunately they will not be able to wear any costumes.
Contact us at “Costume Rental Shop ” TEL: 075-864-7750
About the shooting of TV series in the Studio Park
In addition, it may be canceled on the day of due to the weather, or the state of the shooting progress.
About Shopping / Meals, Snacks and Cafes
Please check the Shops page for details.
Please check the ” To Buy “ page for details.
In addition, please follow general manners, such as avoiding disturbing other visitors when eating and drinking at these places and please do not leave any trash behind.
Contact us: TEL: 075-864-7716 (Sales Department of TOEI Kyoto Studio Park)
